Universal™ Full-Service Solutions

With our complete medical equipment maintenance solutions for your GE HealthCare fleet of systems you can boost performance, optimize your operations, and stay ahead of your challenges.
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GE HealthCare Service by the numbers

40%

Remote fix rate¹

80%

First call resolution²

1.1M+

Installed Base Enabling 500M+ exams annually

4,000+

Service Engineers & Application Specialists

We optimize and protect your investments so your team can focus on patient care.

We will help you maximize the value of your healthcare system with our medical equipment maintenance service plans. These plans are tailored to accommodate varying levels of equipment utilization, ensuring optimal performance across facilities of all sizes.

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Find the right medical equipment maintenance plan for your needs  

We are dedicated to helping you create a tailored service plan that combines people, processes, and technology that works for you and meets the needs of your organization.

Universal

For organizations with lower volume and utilization. Make the most of your budget to optimize your total cost of ownership.
•  Sufficient up-time
•  Prompt response
•  Basic parts coverage

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Universal Standard

For organizations with medium utilization and some available backup equipment.  Balance efficiency and budget to keep you running with quick response time.

•   High up-time
•   Quick response
•   Predictive services
•   Full parts replacement coverage

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Universal Plus

For organizations with high utilization and no backup equipment. When you need complete confidence that your operations are in excellent hands.

•   Maximum up-time
•   Rapid response
•   Predictive services
•   Full parts replacement coverage

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Value-added service solutions that maximize your impact.

Included value-added solutions

Predictive Solutions¹

AI-enabled solutions keep a close eye on your equipment to proactively avoid downtime.
Learn more

Remote Support

We offer a variety of remote solutions for troubleshooting, repair and fix.

Clinical Training Support

Training solutions that support your patient care needs.
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Additional solutions available

Asset Lifecycle Optimization

Solutions to get more out of your investments.

Education and Training

Convenient connectivity with essential expertise.

Digital Solutions

Innovative approaches to enterprise-wide challenges.

Compare Universal Plans

Universal

Up-time guarantee: 92%

Onsite response time: Next day (During coverage hours)

Onsite coverage hours: Mon-Fri, 8 am – 5 pm LST

Planned maintenance hours: Excluded; PM labor is billed

Remote call response time: 60 minutes

Remote fix: Included

Basic parts coverage: Included

Parts shipping (Repair & PM parts/specialty if included): Two-day afternoon (5:00 pm LST)

Specialty parts coverage: Pay-per-part (Discounts & pools may apply)

Pools: Able to purchase a dollar pool

Universal Standard

Up-time guarantee: 95% (Buy up to 97%)

Onsite response time: 4/6 hours3

Onsite coverage hours: Mon-Fri, 8 am – 5 pm (Buy Up: 8 am-9 pm LST)

Planned maintenance hours: Excluded; PM labor is billed

Remote call response time: 30 minutes

Remote fix: Included

Basic parts coverage: Included

Parts shipping (Repair & PM parts/specialty if included): Next day morning (10:30 am LST)

Specialty parts coverage: Full parts replacement coverage (Option to opt-out)

Pools: Able to purchase a dollar pool

Universal Plus

Up-time guarantee: 98%

Onsite response time: 2/4 hours3

Onsite coverage hours: Mon-Fri, 8 am – 9 pm (Buy Up: 8 am-midnight LST)

Planned maintenance hours: Excluded; PM labor is billed

Remote call response time: 10 minutes

Remote fix: Included

Basic parts coverage: Included

Parts shipping (Repair & PM parts/specialty if included): Next day morning, priority (8:30 am LST)

Specialty parts coverage: Full parts replacement coverage (Option to opt-out)

Pools: Able to purchase a dollar pool

See complete plan features (PDF)

FAQs

 
 
It's our flexible service solution that protects your equipment investment while keeping downtime to a minimum. You get expert support, AI-powered predictive maintenance , and fast response times whether you re running a small clinic or a large hospital network. Think of it as peace of mind for your medical equipment.

*Available on compatible systems
We have three tiers: Universal, Universal Standard, and Universal Plus. Each one offers different levels of coverage and response times, so you can pick what works best for your equipment usage, budget, and risk tolerance.
The Universal plan is designed for this. You get next-day onsite support, basic parts coverage, and a 92% uptime guarantee solid protection for less critical systems without breaking the bank.
This is the right plan for balancing cost and performance. You get predictive maintenance tool's , full parts replacement, and a 95% uptime guarantee (upgradeable to 97%). It's ideal if you have moderate equipment use and some backup systems.

*Available on compatible systems
This is our premium plan for high-demand environments like trauma centers or busy imaging departments. You get a 98% uptime guarantee, predictive and remote services, plus 2–4-hour onsite response times. It's built for facilities that can't afford any downtime.
Yes, every plan comes with remote troubleshooting . Our technicians can often fix issues without even visiting your site, which means faster resolutions and fewer disruptions.

*Available on compatible systems
All plans include AI-powered predictive maintenance, remote diagnostics, and clinical training support. These help catch problems early, keep your staff trained, and ensure you're getting the most from your equipment.

*Available on compatible systems
Absolutely. We work with you to tailor coverage based on your specific equipment, how much you use it, and what matters most to your facility. No one-size-fits-all here.
We use AI and analytics to monitor your equipment and spot potential issues before they become problems. This means you can plan maintenance better, avoid surprise breakdowns, and keep everything running smoothly.

*Available on compatible systems
Primarily, yes Universal Full Service is designed for GE HealthCare imaging systems. However, we might be able to extend coverage to other equipment you have. Your rep can help determine what else is eligible when setting up your plan.
Related service solutions

Simplify equipment management with these GE HealthCare solutions.

 

Skeye™ Cybersecurity

Robust cybersecurity solution for networked medical devices, regardless of manufacturer.

 

MyGEHealthCare

Remotely monitor and manage your equipment—anywhere, anytime.

 

Refresh

“Buy now, pay later” billing solution offers a 0% upfront cost and 0% percent interest.

 

Encompass™

Spend less time searching for equipment. Track, manage, and analyze mobile assets.

Get in touch

Get a medical equipment maintenance quote.

1 Remote Fix rate: 2023: Service Suite Dashboard USCAN
2 First Call Resolution rate: 2023 Service Suite Dashboard, USCAN
3 The first number is for Imaging. The second number is for Ultrasound.
*Uptime commitment and response time is dependent on type of service coverage purchased; reflects Universal Plus Coverage.
**On eligible systems.
† On eligible systems, depending on service package.

JB10509US