Coupa at GE HealthCare

GE HealthCare is very excited to announce our implementation of the Coupa Business Spend Management platform for all our Source-to-Pay transactions. Coupa is an industry leading AI-driven cloud-based platform with an easy-to-use interface that will make it simpler for suppliers to connect with GE HealthCare. This new way of working will facilitate all purchase orders, invoices, and communications being managed through the Coupa Supplier Portal. We very much look forward to and appreciate your partnership with us in this program.

Advantages of using Coupa

Advantages of using Coupa and the Coupa Supplier Portal (CSP)include:

It’s free! No added costs for suppliers
No software or hardware to download.
Easily accessible via your e-mail or internet browser.
Self-serve tool for suppliers provided – easily update profiles and contact information.
Easy-to-use – receive all Purchase Orders and track payment status in real time.
Decreased paperwork – no longer need to print, mail or fax invoices.
One stop shop – easily create and submit invoices online.
Greater visibility across the PO, invoicing, and billing/payment process.

Learn all about Coupa at GE HealthCare

Rollout timeline

Transitioning existing suppliers

New Suppliers

Invoicing

: Our rollout of Coupa will be done using a phased approach over 14-18 months, starting with the GE HealthCare Legal Entities located in the Europe and META regions on Nov 13, 2023. Our full schedule is provided below. Any schedule changes will be updated here:

Phase 1 - GEHC LEs located in the META and Europe Regions - Already live since Nov 13, 2023
Phase 2 - Japan, Korea, Australia, New Zealand, Singapore, Philippines, Malaysia, Indonesia, Thailand, Cambodia, Vietnam, Bangladesh, Nepal, Sri Lanka, Taiwan, Hong Kong, India - May 6, 2024
Phase 3- USCAN - July 15, 2024
Phase 4- RRCIS (Russia, Kazakhstan, Ukraine, Uzbekistan), Mexico, Columbia, Brazil, Argentina, Chile, Peru, Panama, Puerto Rico, China - Go Live is TBD

FAQs

General Queries

Supplier Portal

: To take full advantage of the Coupa platform and enable electronic transactions to flow to and from suppliers, selected suppliers will be enabled in Coupa. The Coupa Supplier Portal (CSP) is a free tool for our suppliers to use and easily conduct business with GE HealthCare.
: GE HealthCare is implementing the Coupa solution to better shape the experience of end users and suppliers. This change will allow us to work with our suppliers in a faster, more efficient manner and with even greater clarity.
: To successfully register you in Coupa and ensure a smooth transition to our new processes, we need your assistance by providing us with necessary information. Your email address was listed in our system as a past contact for your company.
: For invoices currently submitted to GE HealthCare, Coupa will replace the following channels once Supplier is successfully registered with Coupa Supplier Portal:

Email invoicing: If you are currently emailing your invoices, please submit your invoices to the email address mentioned on the PO 

Tungsten electronic invoicing: GEHC recommends using Coupa Supplier Portal (CSP): This supplier business portal allows suppliers to conduct business transactions, including view and manage purchase orders, submit order confirmations, create invoices, check status of transactions and more. 

Automatic Interface (cXML): GEHC recommends using Coupa Supplier Portal (CSP)

Require further assistance?  Reach out to us.

When contacting us, please clearly state your company name, your GSL* # (if known) or any reference PO# so we can easily find you in the system along with a detailed description of the issue. 

*GSL is a unique 6-digit number that is used to identify your company record in our system