Unite™ In-House Service Solutions

FAQs

What is Unite In-House Service and how does it help my facility?

Unite In-House Service is a flexible service solution designed to support your facility's biomedical and clinical engineering teams. It enhances your ability to maintain equipment performance, reduce downtime, and manage costs, while giving you access to GE HealthCare's tools, training, and technical expertise. 

What service plans do you offer? 

We offer two levels of flagship service plans:

• Unite – Remote support and technical service package, with discounts across other support areas
• Unite Plus – Everything in Unite, with faster response times, parts included, and more comprehensive support 
• These can be built at the Enterprise level to cover all of the GE HealthCare assets in your fleet

We also offer other coverage options:

• Remote – Remote support with labor and parts discounts
• Reserve – Quantity specialty parts pool offerings
• Pools – dollar pools for labor and/or parts

Each plan is designed to match your equipment usage, budget, and risk tolerance. 

Which plan is best for low-use equipment and tight budgets?   

The Unite or Remote plans, and pools, are ideal for facilities with lower-use equipment and limited budgets. They provide essential​ support and remote troubleshooting to keep your systems running efficiently without overextending​ your resources.

What's included in Unite? 

• Remote diagnostics and troubleshooting*
• Advanced Visual Support
• Access to GE HealthCare's technical service documents and license keys 
• Discounts on parts and labor
• Clinical training support, discounts for technical service training

*Available on compatible systems 

How is Unite Plus different? 

• Unite Plus includes everything in the Unite plan, plus:
• Parts are included
• Faster parts shipping

Do all plans include remote support? 

Yes. Every plan includes remote troubleshooting, diagnostics and fix, and Advanced Visual Support for compatible systems. Many issues can be resolved without an on-site visit, reducing downtime and improving efficiency.

What additional benefits do I get?  

All plans include:

• Technical service package for productivity
• Optional AI-powered predictive maintenance*
• Clinical training support and technical service training discounts
• MyGEHealthCare dashboard - remotely manage your equipment and service record data —anywhere, anytime

*Available on compatible systems 

These features help you catch issues early, keep staff trained, and maximize equipment performance. 

Can I customize my plan?  

Absolutely. We tailor each plan to your facility's specific needs, based on your equipment, usage patterns, and operational priorities. No one-size-fits-all approach here. 

Is this just for imaging equipment?  

No. While Unite is commonly used for imaging systems, it can also support a wide range of Ultrasound devices. We'll work with you to determine the best fit for your entire inventory. 

How do predictive services work?  

We use AI and analytics to monitor your equipment in real-time. This allows us to detect early warning signs of potential issues, allowing you to schedule maintenance proactively and avoid unexpected breakdowns.