Service Agreements

Improving service efficiency and reducing costs throughout your facility starts with a clear picture of your current situation. GE Healthcare looks at several factors including asset inventory and equipment utilization using your machine data to help uncover a clear view of spending, and provide insights for optimal medical equipment service coverage. It also helps to understand how your inventory and expenditures compare to other facilities and to leverage best practices that have proven to generate improved efficiency and cost savings.

Here’s some questions to consider when analyzing the right cover fit for your organization:

Are you optimizing your human capital?
Will your assets be available when your patients need them?
Is your current model flexible enough to meet evolving needs?
What administrative surprises are hidden in your program?
How will you achieve and maintain program compliance?
Will your new model offer short-term cuts or help achieve systematic, sustainable cost savings?
Does your parts procurement system link efficiently to an online source for authorized new and used parts that meet your system’s specifications?

AssurePoint Full Services - Flexible comprehensive offerings
Our full-service offering helps you optimize your assets, streamline processes, deliver excellent value, and promote exceptional patient care. We deliver compliant, reliable and responsive service through on-site and remote expertise.

Benefit from innovative, advanced remote and proactive technologies

Apply rich informatics to optimize asset utilization and support sound decisions

Enjoy 24x7 access directly from your system for issue resolution, fixes, and training
AssurePoint In-House Support - Cost-effective solutions aligned to your needs
Our flexible offerings can augment in-house expertise and help you optimize equipment uptime. You can choose fixed- or variable-cost service with comprehensive parts and specialty component options.

Access the full range of GE service expertise and support technologies, including remote monitoring and diagnostics

Leverage equipment and expertise to support biomedical and clinical engineers and technicians

Take advantage of labor or parts pooling option to enhance performance and efficiency

Access system upgrades that can extend equipment life and increase performance
AssurePoint OnDemand Services – Access to service, and parts on your terms
Maintain and enhance your equipment assets with flexible solutions, including upgrades, parts and restoration, support for seamless room moves, and more.

Access GE labor expertise –more than 1,800 field engineers, 1,000 biomedical engineers, and 350 online engineers and regional support experts, backed by sophisticated support technologies

Save time sourcing parts through our online Service Shop

Get reliable parts shipments, including same-day or next-day options, though our 41 U.S. warehouses.

Help optimize your assets with specialized services for equipment upgrades, restoration and relocation

Use the Repair Operations Center for fast, reliable system and parts repairs
AssurePoint Multi-Vendor Services – Expert service on nearly all imaging systems
Multi-vendor service reduces the complexity and high cost of service agreements with multiple manufacturers. You’ll work under one contract with a single service provider to help reduce administrative costs and speed response time. You benefit from our 21 years of multi-vendor experience and a multi-vendor center that trains some 350 field engineers per year on more than 60 imaging devices from major manufacturers.

Work with an industry leader managing more than 14,000 non-GE imaging devices

Call on engineers equipped with the latest service technologies, including remote diagnostics and repair

Choose from flexible offerings and tailor a solution to fit your needs and budget

Benefit from an extensive parts inventory and delivery system with 41 U.S. warehouses and an excellent track record for prompt delivery
Biomed Services – Solutions to help reduce cost and improve quality
Enabled by data and analytics, Biomed Services provide insights for better decisions and lower service costs. From on-site to on-demand services, we can help you improve asset availability and management, and enhance accreditation readiness and technology planning. You benefit from our team of more than 1,000 biomedical engineers trained on devices from more than 50 leading manufacturers.

Use mobile asset management to help ensure devices are readily available when needed

Manage asset utilization and performance with cloud-based, mobile-friendly applications to improve productivity and reduce costs

Leverage benchmarking and performance data to improve asset acquisition and service decisions

Keep data secure with clinical networking and cybersecurity policy changes and processes

Save time sourcing parts through our online Service Shop

Get reliable parts shipments, including same-day or next-day options, though our 41 U.S. warehouses.

Balancing Cost and Quality White PaperDownload

Out of Control Cost Analysis White PaperDownload

Biomed Services Sell SheetDownload

Service Agreements

AssurePoint Full Services - Flexible comprehensive offerings

AssurePoint In-House Support - Cost-effective solutions aligned to your needs

AssurePoint OnDemand Services – Access to service, and parts on your terms

AssurePoint Multi-Vendor Services – Expert service on nearly all imaging systems

Biomed Services – Solutions to help reduce cost and improve quality