Service Agreements

Improving service efficiency and reducing costs throughout your facility starts with a clear picture of your current situation. GE Healthcare looks at several factors including asset inventory and equipment utilization using your machine data to help uncover a clear view of spending, and provide insights for optimal medical equipment service coverage. It also helps to understand how your inventory and expenditures compare to other facilities and to leverage best practices that have proven to generate improved efficiency and cost savings.

  • AssurePoint Full Services - Flexible comprehensive offerings

    Our full-service offering helps you optimize your assets, streamline processes, deliver excellent value, and promote exceptional patient care. We deliver compliant, reliable and responsive service through on-site and remote expertise.

    • Benefit from innovative, advanced remote and proactive technologies
    • Apply rich informatics to optimize asset utilization and support sound decisions
    • Enjoy 24x7 access directly from your system for issue resolution, fixes, and training
  • AssurePoint In-House Support - Cost-effective solutions aligned to your needs

    Our flexible offerings can augment in-house expertise and help you optimize equipment uptime. You can choose fixed- or variable-cost service with comprehensive parts and specialty component options.

    • Access the full range of GE service expertise and support technologies, including remote monitoring and diagnostics
    • Leverage equipment and expertise to support biomedical and clinical engineers and technicians
    • Take advantage of labor or parts pooling option to enhance performance and efficiency
    • Access system upgrades that can extend equipment life and increase performance
  • AssurePoint OnDemand Services – Access to service, and parts on your terms

    Maintain and enhance your equipment assets with flexible solutions, including upgrades, parts and restoration, support for seamless room moves, and more.

    • Access GE labor expertise –more than 1,800 field engineers, 1,000 biomedical engineers, and 350 online engineers and regional support experts, backed by sophisticated support technologies
    • Save time sourcing parts through our online Service Shop
    • Get reliable parts shipments, including same-day or next-day options, though our 41 U.S. warehouses.
    • Help optimize your assets with specialized services for equipment upgrades, restoration and relocation
    • Use the Repair Operations Center for fast, reliable system and parts repairs
  • AssurePoint Multi-Vendor Services – Expert service on nearly all imaging systems

    Multi-vendor service reduces the complexity and high cost of service agreements with multiple manufacturers. You’ll work under one contract with a single service provider to help reduce administrative costs and speed response time. You benefit from our 21 years of multi-vendor experience and a multi-vendor center that trains some 350 field engineers per year on more than 60 imaging devices from major manufacturers.

    • Work with an industry leader managing more than 14,000 non-GE imaging devices
    • Call on engineers equipped with the latest service technologies, including remote diagnostics and repair
    • Choose from flexible offerings and tailor a solution to fit your needs and budget
    • Benefit from an extensive parts inventory and delivery system with 41 U.S. warehouses and an excellent track record for prompt delivery
  • Biomed Services – Solutions to help reduce cost and improve quality

    Enabled by data and analytics, Biomed Services provide insights for better decisions and lower service costs. From on-site to on-demand services, we can help you improve asset availability and management, and enhance accreditation readiness and technology planning. You benefit from our team of more than 1,000 biomedical engineers trained on devices from more than 50 leading manufacturers.

    • Use mobile asset management to help ensure devices are readily available when needed
    • Manage asset utilization and performance with cloud-based, mobile-friendly applications to improve productivity and reduce costs
    • Leverage benchmarking and performance data to improve asset acquisition and service decisions
    • Keep data secure with clinical networking and cybersecurity policy changes and processes
    • Save time sourcing parts through our online Service Shop
    • Get reliable parts shipments, including same-day or next-day options, though our 41 U.S. warehouses.
Out of Control Cost Analysis White PaperDownload
Biomed Services Sell SheetDownload