Surgical Imaging Service

The goal of Surgical Imaging's Service team is to keep your machine running so you can deliver needed care.
  • Uptime is the bottom line. Trust your OEM.

    Equipment Uptime. It matters to you and your patients; it’s important to your financial success. 

    Count on the Service team's dedicated, experienced engineers to:

    • Provide regular preventative maintenance at OEM specifications 
    • Respond quickly: by phone within 15 minutes and on site within 6 hours by service engineers located within 50 miles of most sites*
    • Repair equipment with factory-tested, genuine OEC parts and software to help maximize performance

    *Response for contract customers in contiguous United States; Service engineers located within 50 miles of 85% of sites

    What’s different about the Service team's knowledge, training and expertise?

    • Average of 15 years OEC C-arm service experience per engineer 
    • 60+ hours of specialized OEC C-arm service training annually
    • Expertise in OEC engineering specifications and latest factory updates for each OEC C-arm


  • Select from a Variety of Service Offerings:

    Full Service Contracts
    Take advantage of uptime guarantees. Budget for and cap repair costs for the year. Prevent surprises. Enjoy financial stability. 

    In-House Partnership
    You have an experienced biomedical team. Partner with the Service team for additional, system-specific expertise to maintain your OEC C-arms and surgical equipment.

    On-Demand Repairs
    Have an unexpected repair? Utilize the Service team’s OEM expertise for on-demand repairs at billable hourly rates. 

    Diagnostic Expert Evaluation
    Solve system-specific challenges with the Service team’s diagnostic, parts, and technical support specialists.

    Call 1-800-874-7378 for evaluation, information on contracts and parts, or to request on-demand repairs.

     

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