It's our flexible service solution that protects your equipment investment while keeping downtime to a minimum. You get expert support, AI-powered predictive maintenance , and fast response times whether you re running a small clinic or a large hospital network. Think of it as peace of mind for your medical equipment.

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We have three tiers: Universal, Universal Standard, and Universal Plus. Each one offers different levels of coverage and response times, so you can pick what works best for your equipment usage, budget, and risk tolerance.

The Universal plan is designed for this. You get next-day onsite support, basic parts coverage, and a 92% uptime guarantee solid protection for less critical systems without breaking the bank.

This is the right plan for balancing cost and performance. You get predictive maintenance tool's , full parts replacement, and a 95% uptime guarantee (upgradeable to 97%). It's ideal if you have moderate equipment use and some backup systems.

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This is our premium plan for high-demand environments like trauma centers or busy imaging departments. You get a 98% uptime guarantee, predictive and remote services, plus 2–4-hour onsite response times. It's built for facilities that can't afford any downtime.

Yes, every plan comes with remote troubleshooting . Our technicians can often fix issues without even visiting your site, which means faster resolutions and fewer disruptions.

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All plans include AI-powered predictive maintenance, remote diagnostics, and clinical training support. These help catch problems early, keep your staff trained, and ensure you're getting the most from your equipment.

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Absolutely. We work with you to tailor coverage based on your specific equipment, how much you use it, and what matters most to your facility. No one-size-fits-all here.

We use AI and analytics to monitor your equipment and spot potential issues before they become problems. This means you can plan maintenance better, avoid surprise breakdowns, and keep everything running smoothly.

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Primarily, yes Universal Full Service is designed for GE HealthCare imaging systems. However, we might be able to extend coverage to other equipment you have. Your rep can help determine what else is eligible when setting up your plan.