How does ReadyFix work?

ReadyFix leverages capabilities on smart devices to securely communicate to a central location in near-real time via a lightweight Internet of Things protocol. The device can share its properties and sensor data, including out-of-range data identified as ‘faults’, for users to proactively identify issues with the devices and minimize interruptions to clinical staff. Users of the ReadyFix application can share standardized configurations across multiple devices remotely or restore a previous configuration to a device. ReadyFix users can also see applicable firmware and software updates that are entitled to that device, and they can push or schedule a coordinated update to one or more devices.
The ReadyFix gateway offers enhanced data management, reducing overall traffic by localizing data processing. It facilitates secure communication and interoperability among devices and streamlines device connectivity and management. Standard configuration of ReadyFix includes the installation of a Gateway to provide full ReadyFix functionality. If a gateway is unable to be installed at a customer site, other options may be available.

How does ReadyFix support secure, scalable and compliant device management across healthcare facilities?

ReadyFix runs on a continuously reliable cloud infrastructure, reducing the cost and complexity of on-premises systems with the ability to scale effortlessly across facilities. Built with industry-standard encryption, authentication, and audit logging, it ensures secure device management and supports compliance with healthcare regulations— protecting data integrity every step of the way.

Is ReadyFix only for MAC VU360?

ReadyFix currently works with MAC VU360 V3 devices.

What is DeviceReady™?

DeviceReady is GE HealthCare’s suite of remote fleet management solutions that streamlines device oversight making it simpler and more secure by providing real-time location tracking, clear visibility into usage and risks and real-time data for remote diagnosis and repair. DeviceReady helps you to know what devices you have, where they are, how they’re being used, and how you can keep them optimized for patient care.

The DeviceReady portfolio includes three complementing solutions.

1. Encompass™: Real-time location tracking to minimize the time spent searching for devices. Any mobile asset within a hospital can be tracked. Encompass is not limited to only GE HealthCare devices.
2. ReadySee™: A vendor-agnostic, scalable platform for insights into device inventory, behaviors and risks, and automatic monitoring of devices and infrastructure. ReadySee brings additional value to customers who have devices connected to the Carescape™ network.
3. ReadyFix: Intended to provide real-time device data for remote diagnosis and repair to proactively maintain and optimize MAC VU360 devices.

What is the installation process for ReadyFix?

ReadyFix installation consists of three parts:

1. IT onboarding: whitelist needed destinations and provide ReadyFix user access by linking your customer's Identity and Access Management system to GE HealthCare Identity and Access Management (IDAM).
2. Installation of ReadyFix Gateway application on-site to streamline communication and help maximize security.
3. Connecting compatible devices – follow device instructions to connect each compatible device to the ReadyFix application.

What if I need help installing a Virtual Machine (VM)?

We’re here to guide you through the process. While the setup is largely automated, there are a few steps you’ll need to complete on your own: provisioning the VM, configuring vSphere and loading the ISO into your datastore. GE HealthCare can provide support and guidance in completing these steps, but we’re unable to perform these tasks directly.

Is ReadyFix hosted in cloud?

Yes, ReadyFix application is hosted in the secure GE HealthCare cloud and communication is encrypted . There are several benefits to connecting to the cloud, such as:

• Remote access for multiple sites
• Ability to identify faults and issues more accurately with compatible devices
• Ability to link to GE HealthCare service support activity to authorized service requests
• Ability to link device entitlements and compatible software versions
• Improved device data accuracy and earlier availability of data on newly ordered devices

What devices and software versions are supported?
ReadyFix works with MAC VU360 resting ECG workstations with V3 software installed.

Why is ReadyFix only compatible with GE HealthCare devices?
As ReadyFix has the ability to update configurations and software of compatible medical devices, only those devices which are fully verified and validated with ReadyFix are capable of being connected.

What are the connectivity requirements?
Whitelisting of ReadyFix URLs is required for network security appliance (firewall/IPS/IDS) configuration which will require whitelisting of ReadyFix URLs. HTTP proxies with basic authentication must also be supported.

How secure is the communication?
All communication between GE HealthCare devices and the ReadyFix gateway and the ReadyFix cloud application is secured using TLS, ensuring that session and credential information remains encrypted during transit.

Is tunneling allowed?
No, tunneling to the device is not allowed via ReadyFix.

What’s the ReadyFix versioning approach (major/ minor)? Will customers be auto upgraded?
ReadyFix application enhancements are delivered regularly as part of your ReadyFix subscription and appear automatically the next time you log in. Major and incremental updates are deployed periodically through the year. All cloud upgrades are designed to be seamless and largely transparent to customers.

What about upgrades to ReadyFix Gateways and compatible devices?
Regular updates to the ReadyFix Gateway Application—also included in your ReadyFix subscription—are important for maintaining security and enabling new functionality. Your ReadyFix support team will notify you when these updates are available so you can apply at your convenience.

Your ReadyFix subscription does not change your existing compatible device entitlements. In fact, ReadyFix will display the versions you are entitled to so you can deploy them to your devices as needed. Separate device-specific licenses continue to follow standard licensing policies.

How do customers access ReadyFix after purchase?
Users will access ReadyFix via a GE HealthCare web interface. You can sign in to your account by visiting https://readyfix.gehealthcare.com/login

How is user access managed within ReadyFix?
Users are assigned role based access levels—including View Only, User, Super User, Client Administrator and Gateway Administrator. Client Administrators can also manage access by assigning users to specific sites or device fleets. For full details on roles and permissions, please refer to the ReadyFix User Manual.

Will GE HealthCare Field Engineers (FEs) also have access to ReadyFix?
Yes, GE HealthCare SSO users can complete training and request access to view devices and pull log files. Remote update of configurations and/ or software requires an open Service Record activity assigned to that GE HealthCare user.

Can GE HealthCare push updates without a customer’s authorization?
No, though GE HealthCare field support may push configuration or software under an open Service Request activity.

Is there a demo version available?
Users with GE HealthCare IDAM accounts can view any connected devices with or without a ReadyFix subscription. Using features to manage configurations and software, and request logfiles requires a ReadyFix subscription. Please reach out to your GE HealthCare representative for a demo of ReadyFix capabilities or give us a call: 1-866-281-7545

What if I don’t have internal resources to upgrade my MAC VU360 carts to v3 software?
GE HealthCare offers upgrade services for MAC VU360 carts. If you are interested in learning more, please contact your sales representative to request a quote or give us a call: 1-866-281-7545

How do I get support with installation, purchasing, or learning more about ReadyFix?
You can easily request a quote through our Online Configurator. Need answers now? Speak to sales: 1-866-281-7545

I am a current customer, how can I sign in to use ReadyFix?
You can sign in to your account by visiting https://readyfix.gehealthcare.com/login

What should I do if I’m experiencing an issue or need support?
Having issues accessing your ReadyFix account? Give us a call: 1-800-433-2009

Where can I find the ReadyFix User manual?
Please refer to the ReadyFix User Manual.