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Patient Experience

Improving Patient Experience Together

Patient Experience

Discover GE Healthcare's solutions for improving patient experience. We'll work side-by-side with you to help you transform your practice to become more patient centric through a variety of GE Healthcare consulting tools, trainings and solutions.

 

Overview
 

At GE Healthcare, we are fully committed to support you and your patients in a transformational breast care journey. By placing your patients at the heart of the experience and fully integrating their needs through listening and assessing their personal situation, we can propose a comprehensive, efficient and empathetic care pathway approach for your patient.
 

The result could include

  • More confidence
  • Less anxiety
  • Less waiting
  • Improved logistics
  • Reduced steps
  • Fast results
  • Optimized patient care
  • Workflow efficiency
  • Improved cost structure
  • Improved room design

Building trust and effective collaboration in your healthcare team is critical to providing excellence in clinical outcomes and a high-quality patient experience.

Our innovative approach to patient everything that helps shape patients' mindsets and their perception of care.

Welcome aboard!

Overview of the Invisible that Matters

How does GE's approach to patient experience bring value?

High patient experience rankings correlate to performance excellence:

When patient experience meets patient expectations, there is a domino effect on the complete ecosystem, from fewer missed appointments to improved care and clinical outcomes.

 

Strong patient-to-clinician relationship & communications

Develop adapted and jargon-free communications that all patients patients can understand.

Provide proactive and empathic educational materials that can help influence pain thresholds and improve the patient overall experience.

 

 

Engaging Your Care Team

You can improve employee engagement by providing medical staff with the latest technology, innovation, systems, and tools.

Providing an empathetic and cutting-edge work environment can help you give staff purpose and enables them to put their patients at the heart of their work.

 

Getting to Go

You can provide a more empathetic experience by reducing waiting times for your patients.

Speeding up diagnostic results and starting treatment sooner improving staff efficiency can also help improve patient wellbeing and satisfaction.

Benefits

Steps to set you up for success

At GE Healthcare, our expert Solutions and Strategic Advisory Services patient, design and consulting teams work in close collaboration with you in to build a tailored program to help you improve patient care and the overall patient pathway.

Patient experience solutions consulting can help transform your facility that ultimately will improve overall patient experience, satisfaction and patient-experience rankings.

Steps to set you up for success

5 steps to transform your facility's patient experience

 

Making a change to value-based care and patient experience can improve overall efficiency with potential impact on financial and clinical outcomes.

 

Offering the latest change management and patient experience training to your medical staff gives purpose and can help improve outcomes.

Develop a common training curriculum for your clinical team to foster behavior and collaborative culture that can result in empathetic teams.

 

As a team, work to deploy a care path for patients that offers them the most efficient experience, reducing the number of steps, professionals, appointments and waiting times.

 

Leverage innovative technology.

Patient experience is based on several pillars. Technology and care pathways are 2 of these pillars. Patient experience is how you align technology and the steps of the pathway for your patients. It's about adapting to your patients, and not the other

 

Improve employee engagement.

Employee experience is important for overall site profitability. Ie. avoiding heavy employee turnover. Non engaged employees are less “empathetic and efficient”. This ultimately impacts patient experience, selfefficacy and overall site reputation.

Going further with new digital education materials

Patient Experience E-learning in weconnect.gehealthcare.com

We’re committed to providing our customers with the best in Clinical Education. This e-learning gives an

overview of Patient Experience in Mammography

.

Upon completion of Level 1 training, you will be able to:

  • Understand the patient’s journey.
  • Develop more empathy for a mammogram patient.
  • Help solve pain points during examinations.
Patient Experience E-learning in GECares.com

MyMammo Patient Website

MyMammo is designed to educate on the importance of regular mammograms and personalized breast care to help prevent cancer. Patients are accompanied on their breast care journey, no matter which part of the journey they are on. Accompanying and educating patients can be life saving.

MyMammo Patient Website

MyWaitingRoom

MyWaitingRoom is a GE Healthcare patient experience companion app for women who want to know what to expect from their mammograms.

MyWaitingRoom

Podcasts from Cecilia O

These high value podcasts can help explain to your patients who ask “How can I accept my breast cancer and move on? What happens during my Mammogram ?”


Cecilia O is a GE spokesperson helping to drive patient experience. She is also a breast cancer survivor and a certified Beryl Institute Patient Experience leader....and an active member of the French Patient Experience Institute.

Vidyard video
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Let's talk about your project

You have a project improving patient’s experience, but you don’t know how to implement it?
We can talk together about it. Start by fill out the contact form below:

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FOOTNOTES:
1. Data on file: Patient Experience a Game Changer" PDF
* *Doyle, Cathal & Lennox, Laura & Bell, Derek. (2013). A Systematic Review of Evidence on the Links between Patient Experience and Clinical Safety and Effectiveness. BMJ open. 3. 10.1136/bmjopen-2012–001570.
JB00886AFG May 2023