How it works

OnWatch provides fully-automated and continuous monitoring of critical subsystem elements within imaging equipment, including CT scanners, interventional systems, and MR and mammography machines. Any deviations from normal performance data directly alert GE engineers, who then work to keep operations running smoothly.

  • Monitor

    OnWatch constantly monitors your machines to make sure each component is operating as it should.

  • Detect

    If OnWatch detects an abnormality in the machine, the remote support center will receive an alert.

  • Repair

    When an automated alert is generated, the remote engineer will diagnose the issue with the system and either fix it remotely or schedule an appointment for on-site service, providing a repair plan with the required parts.

  • Restore

    Once the machine is repaired, you can resume providing quality care for your patients.

Outcomes

TESTIMONIAL – InSite™, OnWatch™, FFA

Mr. Joel Swamidoss

Senior Radiographer & MRI in-charge , Entrust Healthcare Pte Ltd (Precious Diagnostics Imaging Pte Ltd), Singapore

On a particular day, we were facing issues during our daily operations with the GE’s MRI Signa Explorer at our facility - intermittent scanning, the console was unable to recognise 3rd party thumb drive to burn the image while the patient was waiting and we were unable to open DICOM viewer on doctor’s PC for diagnostics.

We contacted GE’s Customer Support Center for assistance and were connected to an Online Engineer, Mr. Hugo Zhu. With the help from remote diagnostic solutions such as InSite™, OnWatch™ and FFA, Hugo was able to proactively check magnet health, remotely log into system and diagnose the system problem. Hugo remotely cleared background process which was conflicting with thumb drive mounting program. He reviewed the error message and quickly provided a solution to rectify the issue. He was able to identify the root cause and parts which were required to resolve the issue. He resolved the system issue in a timely manner with minimum impact.

GE’s service was fast, and the digital solutions were powerful and comprehensive. Further, Hugo was a responsible online engineer with high technical skill and competency. Overall, I am very satisfied with the remote service provided by GE, please keep up the great work.

Thank you.

Supporting materials

For the full list of compatible products, contact your service representative.

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