With every newly acquired system, you receive lifetime access to GE HealthCare’s clinical and technical experts. Expert Live Support ensures continuous operations, offering immediate remote assistance and proactive maintenance throughout the entire lifecycle of your equipment.
of ultrasound issues are solved offsite by remote engineers.
of security issues stem from outdated software—update timely.
Minutes or less: Our Remote Apps and engineers start solving issues.
years of service and support expertise among our engineers.
Thanks to Expert Live Support your GE HealthCare ultrasound console could receive software updates directly in the device ensuring your equipment is up to date with the latest cybersecurity patches and beyond.
Get fast & Immediate support
Enjoy faster response times with remote engineers, minimizing downtime.
Peace of mind
Optimal performance and access are maintained, reducing downtime.
Maximize equipment usage and uptime
Trust your equipment to experts with real-time diagnostics and solutions.
Seamless system updates
Keep your system updated with the latest software for better security.
Enhanced performance: By connecting your system to InSite, you grant remote access to GE HealthCare experts, allowing for faster, more efficient diagnostics and repairs.
Proactive issue detection: With InSite, your system benefits from timely Windows OS updates, helping to protect it from security threats.
Higher cyber protection: With InSite, your system benefits from timely Windows OS updates, helping protect it from security threats.
Remote interaction: If your system isn’t compatible with InSite, the STAR app provides an alternative with cutting-edge augmented reality technology.
Comprehensive support: The STAR app allows you to interact remotely with our experts, access online training and resources, and connect directly with GE HealthCare professionals.
All-in-one access: Manage your support needs directly from your smartphone, ensuring you have all the tools you need at your fingertips.
Our remote connections, the remote tools and the remote service delivery are managed by an Information Security Management System (ISMS) which is certified by ISO27001
