Service Segments

Let GE help you cut cost, boost productivity, and enhance quality

Hundreds of healthcare providers count on GE to manage all aspects of medical equipment service: planned maintenance, quality checks, compliance reporting, technology planning, and more. Customers see sustainable performance and quality improvement, cost savings, and risk reduction. Comprehensive service provides predictability and frees staff to focus on patient care.

Reduce costs and risk

• Integrate healthcare technology maintenance teams
• Right-size asset inventories

Enhance quality

• Rely on highly trained and experience field engineers
• Use remote capabilities to improve system performance

Increase productivity

• Use data and analytics to optimize asset utilization
• Get on-site support to enhance staff and system performance

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Flexible options to help expand staff expertise and support equipment performance

As you adapt to cost pressures and changing demands, your staff must take on more responsibilities. When the going gets tough, you can call on GE expertise – entirely on your terms. We deliver the support you need – productivity tools, parts and repairs, remote diagnostics and fixes, technical support and training – to drive your success. Draw from our team of more than 1,800 field engineers with 15 years’ average experience, plus more than 1,000 biomedical engineers, 200 application specialists and 350 online engineers and regional support experts, Get same-day or next-day parts shipments through our network of 41 U.S. warehouses. Call on remote diagnostics and repairs – with up to 80 percent of issues resolved without a service visit.

Parts & Repairs

• Source new GE or refurbished GoldSeal™ parts quickly with Service Shop portal
• Use the Repair Operations Center for fast, consistent, reliable fixes of portable equipment

Productivity tools

• Connect to online monitoring for fast troubleshooting or repairs
• Expand skills with an online service education database – the same one validated and used by GE field engineers

Support services

• Leverage GE field engineers for time-sensitive or challenging issues
• Use technical training to enhance staff capabilities

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Leverage flexible options to tackle medical service challenges

You face constant pressure to increase efficiency and reduce costs. When time is critical, your staff can get fast access to repair expertise, quality parts, and training options – all designed to work on your terms and fit your budget. Draw from our team of more than 1,800 field engineers with 15 years’ average experience, plus more than 1,000 biomedical engineers, 200 application specialists and 350 online engineers and regional support experts, Get same-day or next-day parts shipments through our network of 41 U.S. warehouses. Call on remote diagnostics and repairs – with up to 80 percent of issues resolved without a service visit.

Labor, Parts & Repairs

• Access local GE field engineers for occasional service support
• Identify and quickly order new GE, multivendor or GoldSeal™ parts online or by phone
• Get portable devices quickly fixed and restored to OEM standards at our Repair Operations Center

Productivity Support

• Get answers in minutes from online engineers and regional support experts
• Help optimize your assets with specialized services for equipment moves or upgrades

Education and Training

• Access clinical and technical training to meet your needs
• Schedule flexible education options to support and help retain key technologists and clinical department

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Reduce cost and help improve quality with medical device service solutions

A growing and diverse equipment inventory can test your biomed team’s ability to cover all scheduled maintenance and service – not to mention issues that flare up. Our flexible service programs, enabled by data and analytics, help guide better decisions to drive and sustain lower service costs, improve asset utilization, and help improve performance.

Move beyond break-fix

• Use mobile asset management to keep devices readily available when needed
• Manage asset utilization and performance with cloud-based, mobile-friendly tools to improve productivity and reduce costs
• Apply benchmarking and performance data to make better asset acquisition and service decisions
• Keep data secure with clinical networking and cybersecurity processes

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