Vscan Air™

Vscan Air consists of a dual-headed probe which integrates both curved and linear array transducers, and the activation of the Vscan Air app for installation on your personal Android ™ or iOS ® device.

Vscan Air
Vscan Air
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Vscan Air™

Vscan Air consists of a dual-headed probe which integrates both curved and linear array transducers, and the activation of the Vscan Air app for installation on your personal Android ™ or iOS ® device.

Select your package
Compare
  • Vscan Air Base Package
    $4,495.00
    Details
  • Vscan Air plus POCUS Foundations Package
    $4,605.00
    Details
  • Vscan Air plus SonoSim™ 365 Package
    $5,245.00
    Details
  • Vscan Air plus POCUS General Medicine Package
    $5,700.00
    Details
  • Vscan Air plus POCUS Emergency Medicine Package
    $5,905.00
    Details
What's in the box
Vscan Air Probe
Vscan Air Protective Carrying Case
Wireless Charger Pad
USB Cable
AC Adapter
Warranty
GE Healthcare Warranty Promise
Vscan Air comes with a 3 year warranty with the exception of the battery and peripherals which are covered for 1 year. Warranty covers defective parts and components and includes:
(i) repair or replace on an exchange basis at GE Healthcare’s discretion
(ii) if exchanging, a replacement unit shipped for next business day delivery for requests received by 3pm Central Time
(iii) phone support from 7am to 7pm Central Time, Monday-Friday, excluding GE Healthcare holidays.  For an additional charge, GE Healthcare may provide additional battery and/or coverage for damage due to accidental dropping or mishandling.
Frequently Asked Questions
Website Frequently Asked Questions
How do I get technical assistance?

Please contact by phone at 1-800-437-1171 (Option #2 for Vscan)

How do I locate or purchase a product that is not available on the website?
If you have questions regarding other products not available on our eCommerce site, please contact us by e-mail Insidesales.EcommerceUSACCS@ge.com for more help.
Where can I find additional information about a specific product?
Please use the “contact us” button on the bottom right hand side of page.
I’m interested in scheduling a demo, but none of the times on the site work for me – is there another time slot available?
Yes, we can schedule a custom time slot for you. Please contact us by email Insidesales.EcommerceUSACCS@ge.com with your preferred date and time and we will reach out and do our best to accommodate.
Is Vscan Air available outside the US?
Yes, Vscan Air is available in countries outside the US. For availability in your country, please contact your local sales representative.
Order, Shipment, and Delivery FAQs
After placing an order, when can I expect delivery?
Assuming all items are in stock, delivery should occur within 10 days after the order is placed.
Can I change an existing order before shipment?
Please send an email to Insidesales.EcommerceUSACCS@ge.com. In your email please include the details you would like changed and include your order number.
Can I request delivery be made to another country?
Orders placed on this USA website can only be shipped within the continental United States, Alaska and Hawaii.  For inquiries to addresses in Puerto Rico or the US Virgin Islands, please contact Hc.ultrassom@ge.com.
Can I return the Vscan Air probe after delivery?
Unfortunately, no – Vscan Air cannot be returned after delivery for refund or credit.
Can an order be cancelled before shipment?
The order can be cancelled pre-shipment. GE reserves the right to charge a restocking fee of up to 10% of the product price. To cancel your order, please email Insidesales.EcommerceUSACCS@ge.com with order details and request to cancel, and include your order number.
I need help with making a payment on an order – who do I contact?
Please send an email to Insidesales.EcommerceUSACCS@ge.com with your payment or order challenges.
I received a message that says “Request pending”, what do I do?
We are processing your request and will send an email as soon as your request is complete. If you have any questions, please contact us by email Insidesales.EcommerceUSACCS@ge.com
I received a message that says “Unapproved purchase”, what do I do?
We look forward to trying to help solve the problem.  Please contact us by email Insidesales.EcommerceUSACCS@ge.com for more help.

For additional questions regarding the following topics, please email E-Commerce Sales Support USA; include order number and/or serial number where applicable.
  • Broken or defective product
  • Deadline to request exchange
  • Order cancellations
  • Delivery time in obtaining a replacement product
  • Missing accessories or parts
  • Incorrect or incomplete product shipments
Is it possible to add a new product to the order already made?
The easiest way to add a new/additional product is to simply place an additional order. If you have any questions, please contact us by email Insidesales.EcommerceUSACCS@ge.com
What if I need to change the shipment address after placing the order?
Please send an email to Insidesales.EcommerceUSACCS@ge.com. In your email include the shipment address you would like changed and your order number.
What is the tracking number/carrier of my order?
Please send an email to Insidesales.EcommerceUSACCS@ge.com. In your email please request tracking number/carrier details and include your order number.
What should I do if Vscan is delivered but is defective or missing parts?
GEHC will replace any defective parts or missing items free of charge. Please send an email to Insidesales.EcommerceUSACCS@ge.com with details of the issue and the system serial number.
Payment
Does my order include Tax?
No, the order total amount on the website doesn’t include Tax, the final amount of price including Tax will be on the invoice and charged to the credit card provided.  Please contact us by email Insidesales.EcommerceUSACCS@ge.com for more help.
I need help making with payment on an order?
Please contact us by email to Insidesales.EcommerceUSACCS@ge.com
What are the purchase terms?
Our terms are available on our website. If you have any questions, Please contact us by e-mail Insidesales.EcommerceUSACCS@ge.com  for more help.

For additional questions regarding payment topics. Including those listed below, please email Insidesales.EcommerceUSACCS@ge.com; include order number where applicable. 
  • Deadline to confirm payment
  • Incorrect/missing information
  • Change form of payment after order
  • Using multiple forms of payments on same order
  • Split purchase between two credit cards
  • Financing
  • “Order not approved” message
Website Registration
How do I edit/change my registration?
Please contact us by e-mail Insidesales.EcommerceUSACCS@ge.com
How long will registration take to be completed?
Assuming all registration information provided is complete and accurate, registration process should complete within 48 hours. Please email us Insidesales.EcommerceUSACCS@ge.com for more help.
What is NPI number?
NPI (national provider identifier) is a unique 10-digit identification number issued to health care providers in the United States.
What is Tax Exempt Certificate?
Tax exemption certificate is a way to prove that your business or organization is a tax exempt entity and therefore, your purchase will be tax free.
Why do I need to register on the site?
The registration process consists of two phases. The first phase is a simplified registration process that provides login access to enable checkout. The second phase is to provide more detailed information for GE Healthcare to certify the purchase of any regulated medical equipment within the United States.
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