assetplus

AssetPlus™

Enterprise Management Software Suite

Available for diagnostic imaging equipment and bio-med devices, this hardware and software solution allows the customer to manage inventories, service histories, and compliance requirements. The service team utilizes a PDA and bar-coding strategy to input information into the database. Information for analysis and reporting is visible through a web based portal.

Benefits

  • Online access to customer data and service repair solutions resulting in reduced service response times and increased efficiencies in customer contact handling and resolution
  • Tracks all customer interactions across applications and contact channels
  • Log Service Requests, set priorities, route cases, verify contracts, review case histories, manage configurations and track case-related costs
  • Customer and account management, maintaining comprehensive customer administrative and account information with a single customer view
  • Sole repository for customer data, ensuring consistency and integrity while enabling other applications to create, modify and retrieve this data

Product Specifications

  • PDA with scanner for data input from bar-codes and direct entry
  • SSL protocol between wireless device and server behind firewall
  • Mobile Device Identification during synchronization for security
  • Inventory management module for tracking inventory and managing adds/edits/deletes
  • Service management module for time and expense logging, case summary, and resolution management
  • Managing over 2 million assets
  • AssetPlus offers a wide range of professional services such as installation, data migration and training