Current Ultrasound Service Offerings

Current Ultrasound Service Offerings

Our purpose is to maintain your ultrasound units with precision, diagnose with speed and repair with confidence, every time. A summary of current service offerings is listed below. An Ultrasound Service Specialist will work with you to help select the coverage option that best meets the needs of your facility.


Service Sales:   888-434-8666
Email:   UltrasoundService@ge.com

Primary Care
You can rely on this full-service program to help you maintain high reliability from your GE and non-GE imaging systems.

Primary Care Shared Probes
If you require comprehensive coverage on your console, but can share the risk and savings, then Primary Care Shared Probe may be the right offering for you.

Limited Care
If you prefer the security of broad coverage, but are facing tight budgets, consider Limited Care for supplemental service. Limited Care coverage allows for one general or speciality probe exchange per year due to normal failures.

NEW Quality Assurance (QA) Care
Under the QA program, GE engineers inspect and maintain your GE and non-GE systems to OEM specification, to help ensure high uptime, consistent performance and compliance with regulatory requirements.

NEW Quality Assurance (QA) Program - As reimbursement levels are increasingly impacted by accreditation, GE Healthcare’s QA offerings include a way to streamline the often complex and time-consuming process of maintaining image quality and system performance records – which typically has been an end-user burden during accreditation activities. (This program is available for most GE and non-GE ultrasound units.)

Compact/Hand Held Ultrasound Coverage Options

Gold Plan, Silver and Bronze Plans are available Let us help you determine the right amount of coverage for your specific site.

Probe Only Coverage Options

Accidental Probe Damage Protection***
This coverage provides replacements for equipment-related probe failures that occur as a result of normal operations, handling or storage and accidental damage. The coverage includes two replacements per system for General and Specialty Probes. Replacements of TEE probes are limited to 50% of exchange cost and exclude damage due to bite marks.

NEW AcoustiCare***
Comprehensive probe coverage for sites requiring a fixed price for probe repair. For General and Specialty probes, coverage includes an unlimited number of probe exchanges for each probe covered. For TEE probes, the coverage includes up to four exchanges per year. 100% accidental coverage is included for General, Specialty and TEE probes. TEE probe coverage includes damage due to bite marks. AcoustiCare customers on this plan can call GE Healthcare to have a like-new remanufactured probe delivered next day.

NEW Probe Reserve***
If you are managing a large number of probes and are seeking a fixed probe repair budget, Probe Reserve is your answer. You specify how many probe exchanges you need annually to cover your entire inventory. Pre-set pricing helps eliminate unwanted surprises. Exchanges are based on your complete inventory and not tied to a specific probe. 100% accidental coverage is included. TEE probe coverage includes damage due to bite marks. Probe Reserve customers can contact GE Healthcare to have a like-new remanufactured probe delivered next day.

***Excludes damage due to oversoaking