Give your leaders a strong foundation.

This NCHL and GE Institute for Transformational Leadership learning program is tailor-made for new front-line managers or managers of managers in your organization to build their leadership skills and tool sets.

Many healthcare organizations have benefited from utilizing this program on a broad scale, educating leaders at all levels on a core and consistent set of leadership fundamentals and getting everyone on the same page to build a leadership best practice culture. All participants will build and fine-tune their leadership skills to invigorate their teams and strengthen the core of your organization.

A wealth of topics.

Through four days of state-of-the-art, hands-on learning in the Essentials of Leadership Excellence learning program, your managers will enhance their capabilities and leadership effectiveness by exploring how to:

• Use effective coaching techniques
• Define and align performance expectations
• Hire and retain top talent
• Apply GE techniques for managing teams through change
• Assess and adapt personal leadership styles
• Create development plans for growth

In the Essentials of Leadership Excellence program, participants will learn to maximize personal effectiveness and develop adaptable, high-energy teams in today’s changing healthcare environment.

Managing other managers presents unique challenges.

Advancement to a manager of managers position is a critical juncture in a healthcare leader's career. The responsibilities are new, more complex and perhaps overwhelming. Your mid-level managers must be able to confidently and effectively handle finance, quality, human resources, project management, communication and leadership challenges. For your clinical leaders, this can be an especially important transition in their professional development. Help them improve their effectiveness in all areas, and they will be ready to elevate organizational performance.

Building the talent pipeline in your organization.

The program blends classroom instruction with self-study and hands-on project work, and it is customized to your organization’s needs and current practices. The institute faculty works with you and your senior executives to incorporate organizational expertise into selected modules and to team with your senior leaders to co-deliver aspects of the course as integrated faculty.

Covering the spectrum.

Over a three- to four-month timeframe, participants focus on:

• Challenges and expectations of middle management
• Creating a vision for their unit(s)
• Current issues in healthcare finance
• Project leadership, including leading quality and safety priorities
• Values-based decision-making
• Organizational communication
• Strategic human resource practices: talent review, development, and coaching and feedback
• Confronting performance issues

This Advanced Management program helps you set your people up for success in their current position and lays the foundation for future advancement.

Powerful development opportunity for high-potential managers.

The transition to senior leadership can be challenging even for the most experienced manager. High performance demands include cross-organizational leadership and influence, strategic visioning and planning, and a deep understanding of external forces on the healthcare industry, just to name a few. Prepare your high-potential managers of managers for future senior executive roles through this comprehensive institute program.

A year of in-depth learning and application.

Customized for your organization and delivered on-site, this intensive program consists of online learning and assessments, 11 total days of classroom learning time, project work, and coaching support over a 12-month period.

Targeted learning.

Your future executives will deepen their capabilities and will apply newly learned concepts in the following areas:

• Complex challenges and demands of senior executive leadership
• Collaborative clinical leadership
• Advanced organizational communication
• Strategic human resource planning and business partnering
• Financial decision-making for senior leaders
• Inclusive leadership, coaching, feedback and team building
• Leadership and talent pipeline
• Operational excellence
• Innovative project leadership, vision and strategy
• Effective change management

In the Emerging Executive Program, your valuable senior-level leaders will acclimate with confidence to the high performance demands of today’s changing healthcare environment.

Align human resources practices with your business strategy.

This learning program builds strategic human resources skills among leaders in your organization to support your priorities. Strong high-performance partnerships between your human resources professionals and service-line and corporate leaders require a common platform of best-practice models for managing your most valuable asset, your workforce, as well as practical ways to apply those concepts to align with your strategy.

Experiential learning.

Working as a project team, front-line managers, managers of managers and senior executives assess systems for aligning your organization’s "people systems" with key short-term and long-term strategic goals. Then they develop an action plan to engage leaders at all levels of your organization to grow your internal leadership capabilities in alignment with your strategic goals. The program involves a customized combination of classroom time, project application, best-practice benchmarking and coaching support.

Plan, learn and apply.

The program assesses your organization's approach and examines best practices in:

• Recruitment and selection
• Job design and work systems
• Leadership development
• Performance management
• Rewards and recognition
• Succession planning

Impactful project examples from the Strategic Human Resources program include strategies for managing a multi-generational workforce, defining a strategic human resources plan, and building a leadership development program.

Preparing leaders to achieve organizational excellence.

When an industry is in a dynamic state of change, its leaders must develop strong organizational competencies and adopt new management models. The Advanced Leadership Development Program provides a laboratory to engage senior executive team members and high-potential managers of managers in a process of building and enhancing their leadership skills. While completing a meaningful project, essential to their healthcare organization, the team members address both strategy and business challenges during the program.

Learning objectives.

• Develop future C-suite leaders by collaborating on shared leadership teams undertaking strategic, CEO-sponsored projects.
• Learn from highly valued benchmarking opportunities within and beyond healthcare to make informed project recommendations.
• Develop innovative strategic thinking to guide project recommendations into high-level solutions.
• Raise team performance and collaboration to highly functioning levels of effectiveness.
• Provide participants the opportunity to make dramatic differences in their organizations and have career-making opportunities as a result.
• Individually develop challenging Personal Growth Plans and Personal Developmental Agendas in conjunction with their CEOs.

Learning in action.

This three-part program engages CEO-sponsored teams of between six and eight organizational leaders. Projects begin with a week-long session and are supported by two additional off-site workshops, regular ongoing faculty coaching and virtual support. In addition to the projects, participants experience a concurrent stream of development learning in the areas of leadership, strategy, business and healthcare acumen.

Projects from past participants include implementing physician partnering in leadership, utilizing best practices to revitalize the corporate operating system and building greatness one team at a time.

The Advanced Leadership Development program gives your leaders the tools needed to achieve excellence.

Coaching leaders through organizational change.

Senior executives spearheading critical initiatives often remark that resistance to change often delays progress and increases their frustration. Developing a common understanding of the need for change and identifying systems and structures that must be present for successful, long-lasting change are critical tactics for driving acceptance to change. The program introduces senior executives to the CAP model, a mechanism for accelerating organizational change developed by GE's corporate learning experts. The CAP model can be applied to initiatives to proactively plan for and surface resistance and implement lasting change.

The change leadership approach.

• Action learning delivery of the CAP model
• Targeted application of the CAP change leadership model in organization initiatives
• Personal coaching for executives on integrating the CAP model into their initiatives

CAP for Leaders provides a framework for leading successful change in your organization.

A clear path to effective organizational change.

Developed by GE's corporate learning experts, Change Acceleration Process (CAP) and Work-Out provide a method for effective and lasting change. The program helps healthcare professionals to improve performance by resolving issues, facilitating rapid decision-making, encouraging empowerment and gaining buy-in to change across the organization. It transfers the CAP and Work-Out frameworks to proactively plan for change acceptance and accountability. As part of both courses, managers and individual contributors from your organization become "change agents" trained in facilitation skills and effective meeting techniques. These interrelated models are made available to help successfully weave change into your healthcare organization.

What CAP achieves.

• Common understanding of the need for change and a clear vision of the future state
• Reframing of the "why," "what" and "who" — critical to making change successful
• Identification of systems and structures that must be present for successful long-lasting change

What Work-Out achieves.

• Empowers people to identify issues and create/implement solutions
• Enables employees at every level to become more active participants in the organization’s success
• Drives employee accountability for rapid implementation of solutions and the corresponding results

The Change Management Program includes awareness and planning sessions with hospital leaders to identify high-potential agents of change, followed by action learning delivery of CAP and Work-Out course material. Change agents are personally coached through their initial Work-Out project to support integration.

Elevating team-building and communication techniques.

According to Chief Learning Officer magazine, 54 percent of workers participate in teams, but 42 percent of them say they do not receive team-building training, which means most teams are not nearly as strong as they could be. That is why this learning program focuses on maximizing team effectiveness in a changing healthcare environment for managers and individual contributors.

Strengthen and enhance your teams.

This hands-on course uses proven facilitation tools to help participants navigate team-building challenges to clearly communicate goals and objectives — and avoid common problems in the workplace. Advanced Facilitation Skills also gives your leaders the opportunity to share best practices with their peers and gain useful tools to enhance their team-building skills.

Expert approach.

The two-day course will strengthen and enhance the healthcare professional’s skills in these critical areas:

• Maximizing team effectiveness in a changing healthcare environment
• Developing high-energy teams
• Practicing feedback and communication techniques to improve individual and team performance
• Developing practical skills to manage conflict
• Influencing attitudes and behaviors through rewards and recognition
• Assessing personal interaction styles
• Using personal and team feedback to develop an individual growth plan

The Advanced Facilitation Skills course is customized for your site, in either an instructor-led format or a "training-the-trainer" approach, and advances the skills adopted through the Change Management Program.