Business Office Consulting Services

MAXIMIZING BUSINESS PERFORMANCE FOR CENTRICITY CUSTOMERS

The healthcare management consulting, application consulting, and business services redesign market is crowded with firms who position themselves as Centricity Business experts. As a professional service group within Centricity Business, the Business Services Group (BSG) sets itself apart from consulting groups with the most in-depth Centricity Business systems knowledge in the industry.

For most healthcare organizations today, the difference between survival and success lies in how information is used. Healthcare providers need to utilize healthcare technologies complete functionality. BSG brings together a vast knowledge of healthcare information systems, industry-wide perspective, and years of experience in producing results for healthcare organizations.

BSG's approach is based on aligning people, process, and technology to maximize overall performance, and has built a reputation for providing exceptional service and results. Working hand-in-hand with your team, the Business Services Group staff can help you maximize your organization’s business performance through innovative business and software system redesign to help your have optimal use of your Centricity solution.

BSG's extensive services include:

Application Consulting

BSG's application consulting services help healthcare organizations improve business operations by better aligning people, products and processes. We partner and work closely with your management to review, design, and implement programs that will help your organization derive the most value from Centricity solutions. We can provide you with recommendations and help you implement changes quickly. Our application consulting solutions are practical and cost-effective for an array of needs including:

  • Application Design and Deployment Strategies
  • PCS Optimization
  • PCM Deployment
  • Upgrades and Implementation Support
  • Application Management
  • Test Plan Development and Coordination


System Assessments

The Business Service Group's System Assessment helps customers uncover problems when there is a business breakdown but the true cause is unclear. Our seasoned consultants work closely with your management team and staff to conduct a system review and examine your policies and workflows to understand if they are supporting Centricity Best Practices, your operations, technology and staffing structures effectively. We then develop detailed recommendations to help you improve the financial and organizational performance of your healthcare business.

Our System Assessment is comprised of a powerful suite of business improvement tools designed to enable healthcare organizations to take an objective look at their business processes. BSG provides the framework to help you maximize your Centricity technology through performing a careful analysis of the current business organizational structure and culture, staffing, supporting work processes, key performance indicators, utilization and configuration of systems, and operational challenges. The review involves taking the following steps:

  • Review the current organization and management structure
  • Review a detailed set of process flows to improve the performance of the process for your organization
  • Perform financial analysis and review key financial indicators and assist in the establishment of benchmarks


Business Process Redesign

The Business Service Group's Business Process Redesign (BPR) helps customers take a comprehensive look at their organization and provides a detailed review of each of the business processes. Our experienced consultants perform an organized review of the full scope of your business from workflows, management structure, policies, processes, procedures, and staffing when performing a BPR. BSG's focus is on improving your revenue cycle management by helping you put the right people, the right policies and processes in the right place for every position, allowing for efficiencies, productivity and improved financial results. For key problems that are identified, our consultants compile measurable indictors that can be widely communicated, understood and managed by all levels of your organization, giving you a quantitative means for decision-making. This enables you to make the right decisions to create integrated, well-balanced common policies, processes, and alignment of your information system.


Project Management

The Business Services Group consultants provide experienced and knowledgeable project management services for system implementation, business process redesign and special projects.


Application Programming

The Business Service Group can be a valuable resource when it comes to deploying creative Centricity technical solutions. Our team of seasoned programmers has extensive experience working in a technical advisory capacity and has knowledge of how the Centricity Business applications function and are integrated. Because BSG is a part of GE Healthcare we have access to proprietary GE Healthcare system code and the system developers, enabling BSG to provide you with programming talent that is unparalleled in the industry. Our Centricity Services application programming team works closely with the BSG consulting team to provide assistance in the following areas:

  • Identifying business requirements and areas for improved business performance
  • Developing functional and technical specifications
  • Delivering IDX technical solution to customer in test environment
  • Developing test cases and scenarios for customer to verify solution meets requirements
  • Facilitating go-live and activation of solution in production environment