Field Service Engineers

Field Service Engineers

Our Service teams are dedicated to maintaining life-saving medical equipment. Could you become one of our highly-rated Field Engineers (FEs)? Our FEs work on our most advanced equipment and are responsible for meeting the daily service repair needs of medical device equipment and driving customer satisfaction through Service Excellence.

Responsibilities include:

  • Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.
  • Completing Preventative Maintenance and Field Modification Instruction.
  • Ordering and managing repair parts cycle times.
  • Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
  • Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
  • Maintaining tools and test equipment properly and ensuring they are calibrated.
  • Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
  • Managing vendors' service delivery processes in compliance with GE Healthcare policies.
  • Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
  • Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.
  • Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
  • May include training of clinical staff on designated equipment.

Qualifications Needed:

  • Bachelor's degree, Electrical Engineering, Electrical Engineering Technology, equivalent military education or Associates Degree with 2 years experience servicing electronic equipment, or a High School Diploma/GED and 12 or more years experience servicing electronic equipment.
  • Experience interfacing with both internal team members and external customers as part of a solution based service process.
  • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
  • Experience troubleshooting and responding to customer concerns.

Interested? To view current openings, select "Search Jobs" and type "Field Engineer" in the keyword field.

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