How does Vitality Services™ relate to the Tiered Services that were previously offered or that I hav
Vitality Services™ replaces the Tiered Services structure with a more comprehensive and flexible strategy in response to customer needs.
What's new about Vitality Services™?
It's the Vitality™ strategy itself . . . Vitality™ represents a family of offerings that focus on helping the customer retain the same high level of performance today, and tomorrow, that they purchased yesterday . . . in essence maintaining the "vitality" of the system and its effective impact on your clinical operations.
Can you better define "vitality" in the context of Vitality Services™?
Vitality Services™ is a family of services contract offerings providing a choice of products and features that focus on asset protection, optimizing asset utilization, maximizing asset capability, and enhancing asset availability . . . key elements to maintaining the vitality, productivity, and effectiveness of your imaging and biomedical assets.
What is your definition of asset protection and how does Vitality Services™ address it?
The productivity challenge is to keep performance capabilities current while preserving the market value of your asset. Vitality™ provides choices to select periodic software upgrades to your current platform and application . . . and enhanced performance equipment offers highest trade-in values when replaced with GE systems of equal or higher capability.
What about optimizing or maximizing the asset?
Current and pending Vitality™ features like iCenter™ and ScanPATH™ help you gather and analyze information on how your equipment is being used . . . information to optimize exam/volume mix . . . and positioning you to take timely advantage of underutilized capability. New features provide direct access to clinical support, TiP training helps technologists get the most from your systems and iCenter™ delivers continuous feedback . . . all focused on optimizing and maximizing your assets.
Asset availability . . . how does Vitality™ enhance availability?
A key goal is to assure your equipment is up and running when needed. Remote diagnostics, support, and "guaranteed" uptime options are choice features integrated into Vitality Services™ offerings focused on delivering optimal uptime.
Are there contract choices?
Yes. Vitality Services™ offers a robust mix of contract arrangements. Choose from CompreCare™, a single source, multi vendor imaging and biomedical strategy, QuantaCare™, a fixed price, no risk solution, or FlexiCare™ and FlexiCare-PM™, which are shared risk variable cost arrangements. Mix and match these choices to fit your departmental needs . . . and all with a Vitality™ focus.
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