How does InSite™ work?
If you have InSite™, your service call or iLinq™ request is routed to the InSite™ support team. As needed, they can dial in remotely to your system to view various system parameters and error logs. And they can work directly with you, seeing your console activity real time. This real time diagnosis process frequently resolves your issue without the need for an on site visit by an engineer . . . putting you back on line serving your patient as quickly as possible
InSite™ can’t repair hardware problems, how can it be so effective?
The majority of today’s support issues are not hardware related. Because of the sophistication of equipment and the need for optimal performance utilizing leading edge technology, often addressing operational, protocol, or solving software issues solves the problem. This leads InSite™ to 40%-50% resolution rates in the digital modalities.
What if there is a hardware problem, can InSite™ help?
Absolutely. Diagnosis starts almost immediately with InSite™. We can pinpoint problems or eliminate areas of concern. When a hardware problem is detected, InSite™ pages and dispatches the field engineer, providing resolution direction and even parts information . . . speeding on-site repair. InSite™ can even continue the diagnosis process while the field engineer is on the way . . . eliminating the need to duplicate the diagnosis on site . . . all lead to speeding repair and optimizing uptime and productivity.
How do I get InSite™?
InSite™ is available on select GE service contracts.
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