What’s the primary difference between In-House™ I and In-House™ II contracts?
Each of them offers a different level of support and different cost structures. In-House™ I is a fixed price agreement, and GE provides a majority of the labor and all the parts. You supply first call service and support to the GE technician as needed. In-House™ II is structured for more in-depth customer support . . . and has a variable cost element. It incorporates a labor and parts “pool”. You can decide if a GE service, labor or parts should be applied to the pool . . . so you have a more direct management role with In-House™ II . . . and some shared cost risk.
How does the In-House™ II “pool” work?
As you request GE support, labor or parts, you have 30 days to decide if the cost should be applied to the pool. This helps you manage the pool which provides optimal cost benefit. If the pool is depleted, you’ll be provided with a 20% discount for all additional labor or parts from GE. Your expense is capped, but it is capped higher than the cost of an In-House™ I contract.
Which contract typically provides the lower cost risk?
In-House™ I . . . it is a fixed price contract, and you will not incur additional expenses as per the terms and conditions of the contract. You may select from a variety of contract enhancement options.
Are there additional benefits of an In-House™ contract with GE?
Remote diagnostic service is included with an In-House™ contract . . . standard InSite™ with In-House™ I and a tailored version that supplies engineer level support with In-House™ II.
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