What is the significance of Part Classifications?
All service parts sold through GE Medical Systems Parts & Support are classified as either “consumable” or “exchange” items. This classification is important as it relates to pricing and restocking policies.
Consumable items are sold at a full list price (excluding any applicable discounts) and are generally non-returnable. At the discretion of GE Medical Systems, some consumable items may be returned, subject to restocking fees listed below.
Exchange items are repaired, or reconditioned, parts that are priced substantially below the full list price of the new-condition part. GE Medical Systems is able to offer this special pricing based upon the customer commitment to return a like defective part in repairable condition. When your order contains Exchange items you will be contacted to coordinate the delivery of appropriate Return Authorization forms for each Exchange item. Failure to return a like defective part in repairable condition may result in additional charges to the customer. Please refer to the Exchange Item Process for full details.
What are the Return & Restocking Policies?
Wrong Parts / Defective Parts – In the event you receive incorrect parts (wrong items, wrong quantities), or a defective part, contact a Customer Service Representative, within 48 hours of shipment receipt, at 800-558-2040 for assistance.
Warranty Returns – Please contact a Customer Service Representative at 800-558-2040 for assistance.
Surplus Returns – GE Medical Systems reserves the right to refuse the return of any item ordered, but not used during the course of a repair. If you have ordered items that you do not need, please contact a Customer Service Representative at 800-558-2040 for assistance. When approved, returns will be subject to restocking fees as indicated in the following table.
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Restocking
Policy & Fees
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| Part Type |
Packaging / Quality Seal |
Restocking Fee (% of List Price) |
| Consumable |
Open / Broken |
non-returnable - full price |
| Consumable |
Unopened / Unbroken |
15% |
| Exchange |
Unopened / Unbroken |
15% |
| Exchange |
Open / Broken |
30% |
What is the Exchange Item Process?
Exchange items are repaired, or reconditioned, parts that are priced substantially below the full list price of the new-condition part. GE Medical Systems is able to offer this special pricing based upon the customer commitment to return a like defective part in repairable condition. When your order contains Exchange items you will be contacted to coordinate the delivery of appropriate Return Authorization forms for each Exchange item. Failure to return a like defective part in repairable condition may result in additional charges to the customer. The additional charges will be the difference between the original exchange price of the part and 90% (ninety percent) of the current list price of a new-condition item.
To avoid additional charges, the customer must return a like defective part in repairable condition within 30 days from the receipt of the replacement part. Shipping instructions can be found on the Exchange Return Authorization provided to the customer.
What are the Shipping & Handling Fees?
GE Medical Systems offers FREE ground shipping for all shipments.
Where customers request alternate shipping methods, fees are determined by a combination of the delivery method, requested priority, and weight of the item(s) being shipped.
What are the Warranty Periods for Part Purchases?
Warranty periods and terms vary by products and manufacturers. For the most current information, please contact a Customer Service Representative at 800-558-2040 for assistance.
Are Sales Outside of the United States Permitted?
At this time GE Medical Systems Parts & Support is restricted to customers located in the United States.
What are the Invoicing Policies?
No charges are posted to the customer account until the item(s) has shipped our warehouses or suppliers.
To inquire about the shipping status of an order, please call 800-558-2040 and Select Option #1 (one). You will be asked to supply your 9-digit customer code and to provide the reference number of your order.
How can I inquire about my Shipment Status?
To inquire about the shipping status of an order, please call 800-558-2040 and Select Option #1 (one). You will be asked to supply your 9-digit customer code and to provide the reference number of your order.
What is the Minimum Order Value for Part Purchases?
GE Medical Systems Parts & Support requires a $50.00 (fifty dollar) minimum order value for all orders. Orders for less than the minimum amount will be subject to processing fees equal to the difference the between the actual order value and the minimum order amount.
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