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Your Benefits:
- One point
contact for all your service needs
- Immediate
response
- Immediate
Tech Support through our OnLine Center(OLC) for warranty and Comprehensive
Care customers
- InSite (Remote)
Support for warranty and Comprehensive Care customers
- Call tracking
by Call Center till it is fully closed 6. Multiple TOLL FREE Phone
lines for Easy Access
The Call Centre
will be operational from April 6, 2001. Whenever you face any problem
with your system, please call the toll free numbers provided below
and leave it to the call agent to connect you to the online engineer
or get the field engineer to your site within minimum possible time
and make your system up and running. You can get all information
regarding your equipment, may it be the Warranty Expiry date, Contract
status, System History etc through this system ID.
Toll free
No: - 1-600-114567 (4 Lines).
Regular Phone No: - 0124- 6348006 (4 Lines).
Toll Free number
can be accessed at our cost from 84 cities in India.A detailed
list of cities can be accessed by clicking here. Customers from
other cities may kindly use the regular telephone number.
To make the
call effective, your installed GE system need to have a unique System
ID. If you have not received a Unique System ID for your GE system,
please contact your nearest GE representative for this unique system
ID or send your request to: eServices,GEMS-.
When you call our Call Centre and provide your Unique System ID,
you will be given a Call Reference Number by the Call Center which
can be used by you anytime you want to enquire about the status
of your call.
We hope that
this new value added service will benefit our customers and will
be helpful to have better uptime.
We shall be
delighted to hear from you on the functioning of the call center
once you have interacted with us through the Call Center. Kindly
send your feedback to eServices,GEMS-.
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