Asset Management™: Helping you meet today’s challenges in the business of Health Care - You’ve made a significant capital investment in clinical equipment – both in terms of dollars, and of sheer volume of devices. In addition to hundreds of systems, peripherals, and accessories in the imaging area, you may have thousands of portable biomedical devices circulating throughout the facility. Given the pace of change in healthcare, keeping this valuable inventory at the right level and in the right location for timely service to patients is a critical challenge. GEMS Asset Management™ can help.
Biomedical Services: A set of high quality, affordable services built on GE Medical Systems’ tradition of quality - GE Biomedical Services is one of the largest and fastest growing services initiatives in the health care equipment service industry. We offer affordable, high quality service for a growing mix of equipment from most major biomedical manufacturers. And for fast response and optimal uptime. . . our skilled technicians work near you. . . with over 1,500 plus field engineers and biomedical technicians servicing over 1.8 million devices in 50 states. We'll support you with an unparalleled mix of factory-trained expertise in laser, sterilizer, endoscopic, respiratory, monitoring, cardiology, and clinical lab technologies. Chose from a complete mix of services from fixed price contract services to time and material, on demand or on site, equipment reconditioning, planned maintenance, depot services, or in-house support . . . the choice is yours.
CompreCare™: Single source, multi-vendor equipment life-cycle solutions - CompreCare™ offers service protection for all of your imaging and biomedical assets, regardless of the original manufacturer or how it is currently serviced. CompreCare™ delivers tailored, responsive, cost effective multi-vendor services from the largest, most experienced team in the multi-vendor service industry. Let us manage the day-to-day mechanics of service delivery so you can focus on quality, productivity, and cost effectiveness.
Direct Services™: Your "one stop" multi-vendor biomedical and diagnostic imaging services resource - Direct Services™ compliments and expands our in-house support portfolio by providing a comprehensive, next generation, direct support platform. Direct Services™ is a self-help initiative. . . if you have invested in an approach to handle all or some of your biomedical or diagnostic imaging service, Direct Services™ was built for you. Direct Services™ puts you on-line and just a mouse click away from the support your engineers need to keep your equipment at peak performance levels. If you spend a lot of time hunting for parts, documentation, or training, Direct Services™ can help you. Direct Parts™ provides access to a priority mix of parts and a high-speed search engine. It can help you find the part you need and help manage cost. Direct Support™ provides access to a searchable knowledge database and documentation. Direct Learning™ gives you access to a full range of training choices. Direct Services™ is a subscription service that will help you and your team optimize productivity and mange cost.
Direct Learning™ - Building competency through continuing education and training for Biomedical and Diagnostic Imaging engineers.
Direct Parts™ - Fast, convenient, one-stop shopping for imaging and biomedical parts.
Direct Support™ - Your one source for support information . . . a searchable knowledge database and technical service documentation . . . on call, at your fingertips.
FlexiCare™: Flexible service coverage with “shared risk” savings - If you prefer the security of a full service maintenance contract but also welcome opportunities to manage and directly control your overall cost, FlexiCare™ could be your ideal solution. Share the risk . . . share the savings, FlexiCare™ full-service offerings are based on a new concept that puts you directly in control of your expenditures. It includes access to a predetermined expense pool of labor and parts . . . you choose how to apply it to fit your needs. This "value pool" concept has the effect of lowering your up front contract expenditure and provides assurance of tangible value. And of course, every FlexiCare™ contract includes a mix of Vitality Services™ options and features to optimize productivity and facilitate cost control. FlexiCare™ . . . the optimal mix of full service security with the flexibility of direct management.
FlexiCare-PM™: Offering the assurance of thorough OEM inspections - Whether you service your equipment directly with your in-house organization, third party service or the OEM . . . periodic inspections by factory-trained engineers can help assure optimized uptime and availability. FlexiCare-PM™ is structured specifically to make certain that your equipment receives the PM inspections GE recommends . . . and at your convenience. Plus, if you need remedial service, you’ll benefit from a 20% discount on parts (excluding consumables) and labor. FlexiCare-PM™ . . . for peace of mind.
Healthcare Solutions™: Innovative resources for managing the business of healthcare - Enhanced competitiveness will be critical to surviving and prospering in a century launched upon a paradox: explosive advances in technology, and patient expectations shackled by diminishing healthcare resources. That’s why we’ve developed Healthcare Solutions™ . . . a flexible amalgamation of skilled people and powerful workplace management technologies, tailored to healthcare’s unique requirements . . . Benchmarking, Operations Maximization, Leadership Development, Six Sigma . . . By providing tools to obtain and analyze data, along with strengthening your skills to alter processes and motivate people, we can help you reach your operational objectives. We work at your side, scaling productivity-enhancing initiatives to your needs, and taking responsibility for making it all happen.
Hourly Billed Service (HBS): GE quality service . . . locally available, to fit your needs - GE's high quality service is available on a time and materials basis. And it's just a phone call away. Whether it's to supplement an in-house service initiative or your primary service method, GE's strong logistics infrastructure is ready to serve your local needs and can support your systems with a full complement of GE quality parts.
iCenter™: Putting critical information and resources at your fingertips - iCenter™ is a multimedia Internet portal designed to provide GEMS customers with key information about their equipment status and performance, on-going operational activities, purchases and services thereby enabling enhanced efficiency and competitiveness.
Learning Solutions™ - iCenter™ makes Learning Solutions™ an integral part of your day-to-day operations . . . So your team can hit the ground running.
ScanPATH™: Critical decision support for managing clinical practices, operations, and customers - The iCenter™ brings you ScanPATH™ – the tool that drives device-related decision support. Designed from the outset to support your daily decision challenges, it tracks and clarifies the “when, where, why, for how long, and by whom” of your imaging equipment. ScanPATH™’s web-based platform transforms raw data into actionable decision support information, presenting a continually evolving picture that helps you to identify both strengths and weaknesses.
Equipment Management: Assuring your readiness to serve begins with keeping every system at peak performance level, via proactive maintenance and problem resolution - Anticipate changing clinical demands . . . determine how best to meet them, within your equipment acquisition budget . . . and devise deployment strategies that maximize those capabilities where you need them, when you need them.
In-House™ Services: Productivity and cost control options designed specifically to support in-house service initiatives - If you are committed to an in-house service support structure, GE can help you achieve your goals. GE has a variety of innovative contract services designed to compliment your in-house support team. You'll have choices that can offer you fixed or variable price contract arrangements, provide access to remote diagnostic support, and can even provide educational benefits for your technical, clinical, and professional staff with access to TiP-TV programming. In-House™ I is our fixed price contract arrangement offering lower upfront cost than traditional contracts because your team provides first call support. In-House™ II offers minimal upfront cost but provides a parts and labor pool expense pool that you help manage. If your team could use some creative support . . . in-house support agreements may be just the answer your looking for.
IntelliMotion™: Helping you meet asset management challenges - IntelliMotion™ gives you the precise location of every piece of clinical equipment you’ve tagged in those areas of your facility you have chosen to monitor. That makes it ideally suited to dynamically track assets . . . by type, serial number, department and location. IntelliMotion™ provides continuous inventory monitoring and reporting . . . and generates custom reports. Secure valuable assets against unauthorized misappropriation . . . even sound an alert if tagged devices are removed from specified areas
Magnet Monitoring: Proactive optimization of system uptime - The Magnet Monitoring tool, a feature of the remote diagnostic network, exemplifies GE's shift from reactive to proactive service. Magnet Monitoring is one method GE uses to maximize uptime and hold the line on maintenance costs. Magnet Monitoring sensors detect potential problems in a cryogen system before they become serious enough to interrupt your system's availability. When a potential problem is discovered, GE service personnel are notified immediately to adjust the appropriate component in the cryogen system so that your system is unaffected.
Maxiservice™: Helps minimize your financial risk by integrating equipment, financing and service into one convenient, monthly payment - The Maxiservice™ solution has been setting the industry standard for affordability and flexibility for nearly half a century. Now, we’ve retooled our Maxiservice™ offerings to help you manage your GE healthcare technologies more efficiently and productively in today’s challenging times. You get a la carte choices from our expanded features menu, plus the greater pricing leverage that comes from combining equipment, financing and service into a single package. For even more versatility, your Maxiservice™ plan may easily be configured in the financing structure you select, including: Operating lease, Sale-leaseback, Synthetic lease, Capital lease, Quasi lease, $ 1 buy-out lease, Installment financing.
QuantaCare™: Full Service Plans . . . GE's “no-risk” equipment service solution - For many healthcare providers, the equipment service decision is obvious . . . a "no-risk", full-service contract with a rich set of optional support choices. A QuantaCare™ contract provides the kind of protection you need for your most valuable healthcare technology assets. QuantaCare™ contracts offer the security of fixed-price service support, plus a generous mix of vitality, productivity and process enhancement options. You receive labor and parts, prompt phone response, and an uptime commitment as high as 99%. You'll also choose from such options as remote diagnostics, console based support, TiP educational solutions, plus you'll select from a growing array of premium services including iCenter™ and ScanPATH™ management and decision support options. QuantaCare™ for your critical assets . . . to help optimize productivity and provide the benefit of fixed-price cost management.
SYNERGE™: A new, integrated approach to healthcare productivity from GE Medical Systems - SYNERGE™ empowers medical facilities with the knowledge, information and Six Sigma resources they need to optimize productivity and enhance service levels, both within a clinical department and across the operations of the entire enterprise, so that personnel are more effective, assets are maximized and the return on investment is improved. SYNERGE™ is the integration of the many service solutions GEMS has to offer today’s health care provider.
Vitality Services™: GE's life-cycle solution for healthcare equipment - Managing today's fast-changing healthcare technologies is a tremendous challenge. Vitality Services™ provides equipment maintenance and management solutions with unprecedented flexibility to help you optimize technology, utilization, and asset availability throughout the lifecycle of your healthcare equipment. Vitality Services™ represents the full range of maintenance solutions available from GE Medical Systems.
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