Operational Performance Improvement (OPI) is a nine-month, in-depth, data driven project that identifies operational improvement opportunities, implements change and monitors processes to ensure results are realized. Through our proprietary PEERnext database, we also provide industry-leading quality, cost and utilization benchmarks to support initiatives. Results are achieved by combining operational expertise, market knowledge, data and Six Sigma analysis.
The OPI Process
Define and Measure through data collection, benchmarking, stakeholder interviews and Voice of the Customer surveys
Present the Opportunity Report, identifying opportunities for improvement and financial quantification of improvement
Analyze and design solutions with the customer
Implement solutions with the customer
Sustain improvements using dashboards and our Web-based performance management tools
OPI ensures sustainable performance improvement by utilizing Six Sigma statistical methodology.
OPI teams with executives, physicians, department managers and management engineers to understand the current state of operations, identify opportunities and develop solutions substantiated by a change in baseline performance metrics. OPI delivers measurable, sustainable results to help customers solve operating problems.
Productivity and resource management analysis at all levels of the organization
Operating cost control – labor, processes and materials
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The OPI Process