SERVICE now offers a first-of-its-kind
remote service network in InSite.
Utilizing a combination of sophisticated
technologies, InSite makes it possible for a dedicated
team of GE engineers and application specialists to
diagnose and repair an equipment problem from a
remote support center – often within minutes
instead of hours. Such fast problem resolution is
introduced to help maintain high productivity.
More than 15000 of GE’s installed base across the
globe is connected to Insite. In India, 75
equipments including MR, CT, Cathlab, and
Ultrasound are linked with it. Forty percent of the
calls are remote fixed and all the breakdown fixes are
closely supported from the Online Center. Even
critical system parameters, right from Liquid Helium
level, vessel pressure in a supercon MR system to the
equipment room temperature can be monitored
proactively.
| Earlier | Now, with InSite |
| Call the Engineer/office | Call the Engineer/office |
| Engineer travels to site | Identify the problem through InSite and rectify minor problems |
| Minor faults corrected Tools and spares requisitioned | Despatch engineer with tools/spares for major service if needed |
| Another service call | |
InSite has much more in store for the future.
Proactive dial out feature will be incorporated in the
equipment that will automatically dial out to the
online center whenever a flagged error is
encountered. Global IP InSite Connectivity facility
will enable online engineers to connect to any IP
based system globaly using the Global Telecom
Network (GTN). InSite Interactive will allow users
to interact with online engineers as well as the
engineering teams globally, enable follow-up on the
problem resolution process cycle, provide
feedbacks, etc.
InSite sets itself apart from all others.
Its immediate response and unique diagnostic
capability expedites repairs, maximizes uptime and
optimizes image quality. With InSite, GE is all set to
take its customers into the fast-paced new
millennium.
Customer Voice
"Our 0.2T MR equipment has InSite facility which
is of tremendous help to us. All the software-related
issues in our system are being fixed from the online
center at Bangalore and there seems to be no need for
an Engineer’s visit to our site nowadays, for such issues.
In fact, once when we had an issue on a weekend,
the Online Engineer could connect to our machine from
his residence using his laptop computer and telephone
via the InSite facility at Bangalore. The issue was
resolved in twenty minutes only."
- Dr. Vaibhav Mehru M.D
Consultant Radiologist, Lotus MRI Centre,
Solapur, Maharashtra.
"Certainly, we benefit from this facility.
The communication has become very rapid and
thereby the problem resolution is faster."
- Dr. Abhimanyu Kelkar M.D
Director, Omega Diagnostics, Pune
"This support facility reassures field engineers like
me when it comes to troubleshooting, be it a
technical issue or an Image Quality issue."
- P.M. Achaiah
Customer Engineer, New Delhi Branch
"We always rely on the Online Center at Bangalore
for resolving any issue /breakdown on our machine,
as the fault diagnosis is faster and accurate.
The technical guidance from the online center to the
local field Engineers is very good as they are able
to access data like images and errorlogs from
our machine."
- Dr. Rajneesh Madhok M.D
Consultant Radiologist, Hospito India
Medical Foundation, Patna
"Apart from the software fixes, the image transfer
facility helps the technical support team at Bangalore
and Tokyo work on our ar tifact issues."
- Dr. Bhavin Vakil
Director, BMRI, Mumbai
