Service technologies

	Knowing what to expect With InSite, 50 per cent of all problems can be resolved within an hour remotely. In situations where an onsite intervention is needed, remote diagnostics provides Online Service Engineers with key information in advance, allowing them to prepare a targeted on-site intervention in the shortest possible time. Remote diagnostics also make it possible to cut down the number of probable causes to the level of a particular set of components. In only about 20 per cent of service calls is it necessary to replace a part. But in those situations, the remote service technology is very effective. The part needed can be identified and ordered so that the part is there for the Field Service Engineer to use when he arrives on site.
	The true power behind service: knowledge InSite gets its power from the knowledge accumulated by a global network of about 5000 skilled service engineers. Each time they carry out a repair on a GE machine, they send the details to a central database that now lists thousands of solutions to service problems. Each time an engineer comes up against an unfamiliar situation all they need to do is log in to the database – the chances are that one of their colleagues has been there before and knows exactly what to do.
	A service that never sleeps An even better way of keeping expensive technology in optimum condition is provided by GE Healthcare’s OnWatch™ technology. This automatically scans imaging systems around the clock and alerts the company’s service engineers to any variations from the norm. So they can step in and fix any faults before the equipment breaks down, and usually before the customer is even aware that the problem exists.