GE Healthcare's enabler to high quality and optimum performance
GE Healthcare Service technologies are the foundation of our maintenance and service offering. They save time and help reduce tedious, unproductive work. That means you have more time to provide compassionate, high-quality patient care, and our service team has more time to address your most critical operating issues.
The Vision - Learn more about the vision behind InSite from Jan De Witte – President and CEO Services – GE Healthcare Systems - EMEA
InSite™ – a service platform engineered for a fast, efficient response
GE has developed a unique technology which allows its service engineers to look into the heart of any equipment linked by a broadband connection. From a distance they can examine the error log, check functioning of individual parts, and diagnose what actions are needed to fix the problem. In most cases, they can carry out repairs just as effectively as they would if they were there on-site. If the machine needs a new part and can’t be repaired immediately, they will make sure that another engineer is sent fully prepared to deal with the problem in a single visit. Overall, roughly 50 per cent of all problems can be resolved within an hour remotely. With the goal of providing a yet higher level of predictive service for customers, service technologies can even help us predict a system failure.
InSite gives you the reassurance that you can connect quickly to the expert you need – learn how
