Son Dureta Hospital in Palma de Mallorca Spain

Son Dureta Hospital in Palma de Mallorca Spain

How Performance Solutions helped Son Dureta Hospital in Palma de Mallorca, Spain, reduce its out-patient waiting time by 70%.

“Why Six Sigma in Son Dureta? Because a hospital is one of the most complex environments that exist.
Without good processes, it cannot function properly. Six Sigma and CAP are a way to bring rigor into the hospital environment.”

Dr Felix Mata, Vice CEO

Customer background

  • Public hospital recognised as being one of the most quality hospitals in Spain
  • Creation in 1953
  • Very modern equipment
  • 900 beds
  • 3,600 employees


Customer objectives

  • Have beds available in the morning
  • Reduce waiting time in ER
  • Reduce administration re-work in admission department
  • Reduce costs


Project focus

  • Bed turnaround improvement


What we found

  • No bed available before 3:00 pm
  • Physicians and nurses deliver patients reports late
  • Patients exit late


Solutions proposed

  • Nurses have to identify patients to be discharged
  • Physicians visit first the patients identified to be discharged
  • Implementation of a new web tool to early inform nurses and admission department
  • Implementation of new communication materials between nurses and physicians


Customer benefits

  • 33% process capability increase
  • 33% beds available before 3:00 pm
  • Project recommendations are being cloned to other hospital’s areas