St Joseph Hospital in Marseille, France

St Joseph Hospital in Marseille, France

How Performance Solutions helped the largest private French hospital optimising its operating rooms.

"This project enabled us to find out the many problems we faced every day identifying and measuring their main causes. The project involved all the staff that enabled us to start the planned actions all together”.

OR Chief Nurse.

Customer background:

  • Largest French private hospital
  • Created in 1919
  • 737 beds
  • 1,730 employees
  • 12 specialties
  • 1 maternity ward
  • 2 OR Departments with a total of 13 operating theatres
  • 210,000 consultations per year
  • 40,000 patients per year


Customer objectives:

  • Identify potential areas of improvement of the OR Departments
  • Optimize the patient workflow
  • Increase patient and staff satisfaction
  • Develop an action plan


Project focus:

  • OR utilisation rate optimisation
  • Patient and staff satisfaction


What we found:

  • 56% OR utilisation rate
  • Few emergencies (8% of the surgical procedures)
  • Balanced surgical procedures
  • Waiting time represents 35% of the total patient cycle time
  • Waiting time is concentrated in Surgical Admission Suite and in OR discharge area
  • Transportation issues
  • No common surgery scheduling management tool


Implemented solutions:

  • Synchronise staff working hours and patient cycle time to avoid interruptions
  • Merge with another hospital to utilise unused OR
  • Appoint one person per OR to call the patient 10 min before the discharge of the current one
  • Reorganise patient transportation
  • Buy and implement a common surgery scheduling management tool


Customer benefits:

  • OR utilisation rate increased by 20%
  • Efficient surgery scheduling management