Simone Veil Hospital in Eaubonne, France

Simone Veil Hospital in Eaubonne, France

How Performance Solutions helped reduce inpatient waiting time by 55%in Diagnostic Imaging at Simone Veil Hospital in Eaubonne, France.

“The teamwork with GE allowed us, through facts and measurements, to understand our issues and their causes. The project helped us to identify and analyse the way we work and gave us a clear and lasting action plan for improvement. As soon as the corrective actions were in place, we were able to see an impressive change.”

Dr. Sylvie Blangy, Head Radiologist

Customer initial situation:

  • In-patients only
  • 20% emergency cases
  • 75% patients spending 47-60 minutes in the waiting room
  • Halls blocked by beds and stretchers (47% of patients not mobile)
  • High patient dissatisfaction
  • Staff unable to identify causes driving patient waiting time


Project focus:

  • Patient waiting time before and after exams
  • Patient registration cycle time


What we found:

  • Patients not registered and imaged in order of arrival
  • Diagnostic Imaging only one of many departments for hospital wide-pool of porters
  • Porters don’t return patients to rooms according to specific order


Solutions proposed:

  • Each patient received a card showing the order of arrival and ensuring the patient to return to room in chronological order
  • Dedicated emergency porters for DI with beepers for faster response time


Customer benefit:

  • Decreased patient waiting time by 55% in 3 months!