Services

Digital Services: GE Healthcare's Enabler to High Quality and Optimum Performance

GE Digital Services are the foundation of our maintenance and service offering. The tools we develop allow us to best support you technically and provide value-add in the way you operate your system.

Enabling the human touch
Digital Services saves time and reduces tedious, unproductive work. That means you have more time to provide compassionate, high-quality patient care, and our service team has more time to address your most critical operating issues. Digital Services multiplies the power of our field service engineers based across Europe, the Middle East, and Africa, with years of experience and full training to service your GE system.

Digital Services

Support that Never Sleeps
Digital Services provides deep, system-specific remote support, comprehensive application support, the latest asset management tools, and proactive monitoring.
From our service centers, our experts can reach out over broadband connections to care for your critical equipment. We help you:

  • Protect your diagnostic imaging devices around the clock
  • Maximize system uptime
  • Protect diagnostic image quality
  • Upgrade your devices to the latest capability
  • Train your people in the latest imaging tools and techniques


It all means you get higher performance from your critical devices, so you can provide quality care within your budget and in full compliance with existing and emerging regulations.


Our Digital Services Suite includes:

InSite

InSiteTM – Your remote diagnostics and repair service

With InSite, you can cut service time by up to 75 percent. A broadband link connects you to our remote technical experts, trained to diagnose your system issues and resolve them remotely whenever possible.


iLinq

iLinqTM – Your direct connection to GE Healthcare support

At the touch of an on-screen button, GE-exclusive iLinq service lets you request technical or applications support and recieve quick assistance.


iCenter

iCenterTM – Your "command center" which puts operational and performance information at your fingertips

The iCenter web portal gives you instant, easy access to critical service information: open service requests, equipment uptime and service history, devices under service contract, contract terms, planned maintenance (PM) schedules, and much more.


OnWatch<sup>TM</sup>

OnWatchTM – Your passport to ultimate Peace Of Mind

OnWatch ensures the highest availability by proactively monitoring systems, now under permanent supervision.
Proactive monitoring, enabled by the InSite broadband service, lets us watch hundreds of parameters and detect variations from the norm. We identify potential issues and predict failures before they happen. It results in unmatched uptime performances, better planning of technical intervention resulting in minimal unplanned downtime for you and your staff.