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Help Center
Frequently Asked Questions
The following questions pertain to online orders.

1. I just purchased GE Medical Systems equipment through a sales rep. Can I check the order status online?
2. I need help with an existing order.
3. When will I receive my order?
4. Is rush delivery available?
5. How can I pay online?
6. What is the authorization process for ordering online?
7. What if my facility is not in the U.S. or Latin America?
8. I've got a billing question or problem.
9. I need to change or cancel my order. Can I do that online?
1. I just purchased GE Medical Systems equipment through a sales rep. Can I check the order status online?
For accessories orders, go to Order History. The orders are arranged by date, confirmation number, and your purchase order number. You can see orders placed anytime in this calendar year or last. For other orders, call 1-800-643-6439.

2. I need help with an existing order.
Anytime you need help, simply click on Contact Us at the top of any page to send an email or receive a phone call. You can also call us at 800-643-6439. A GE representative is available from 8:00 AM to 5:00 PM Central Time on normal business days.

3. When will I receive my order?
Delivery times vary by product line. You will receive a confirming email when you place your order and when your order ships from our warehouse. For accessories orders, you can check your Order History information online at any time, and get tracking information from the shipping company. For other orders, call a GE Representative at 1-800-643-6439.

4. Is rush delivery available?
When you place your order, you can specify overnight delivery for many items. Look for the overnight delivery checkbox when you check out. There is an additional fee for express delivery.

5. How can I pay online?
Depending on the type of billing account you have, you may provide a purchase order number, or submit a Mastercard® or Visa® number at the time of your purchase.

6. What is the authorization process for ordering online?
If you are a licensed healthcare provider whose facility is located in the U.S. or Latin America you can order on this site. Guard your billing account number carefully. Those with access to your billing account are assumed to be authorized buyers.

7. What if my facility is not in the U.S. or Latin America?
Click on Worldwide at the top of any page to access our websites around the world. You can submit your registration through the site for your region.

8. I've got a billing question or problem.
Click on Contact Us to send an email or receive a phone call, or call us at 800-643-6439 to explain your need. A GE representative is available from 8:00 AM to 5:00 PM Central Time on normal business days. Give us a brief description of the problem and we'll be back in touch as soon as possible.

9. I need to change or cancel my order. Can I do that online?
Not yet. We hope to provide that service in the near future. If you need to change your online order now, please use the Contact Us to send an email or receive a phone call, or call us at 800-643-6439. A GE representative is available from 8:00 AM to 5:00 PM Central Time on normal business days.

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